Return Policy
Last updated: September 2026
If you are not fully satisfied with your purchase you may return it under the terms below. By placing an order on conormcneilly.com you agree to these conditions.
At a glance
| Return window | 30 days from delivery |
| Statutory right to cancel | 14 days from delivery (separate from and in addition to the above) |
| Return address | Our fulfilment warehouse in the United States |
| Return shipping paid by | Customer, unless the item is faulty or incorrect |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund processing | Within 10 business days of receiving your return |
| Exchanges | Accepted, subject to availability |
1. Return period
You have 30 days from the day you receive your order to request a return or exchange. Requests made after 30 days may not be eligible.
This is in addition to your statutory 14 day right to cancel, which is unaffected by this policy. See section 8.
2. Condition of returned items
To be eligible for a return, items must be:
- unworn and unwashed
- in their original packaging
- with all original tags attached
- accompanied by proof of purchase
Items that do not meet these conditions may be refused or refunded in part.
3. How to request a return
Email info@conormcneilly.com with:
- your order number
- the item or items you wish to return
- whether you want a refund or an exchange
- the reason for the return (optional)
Please wait for confirmation before sending anything back. Returns sent without prior authorisation may not be accepted. Once approved you will receive the return address and step-by-step instructions.
4. Return address and shipping costs
Please note that our fulfilment warehouse is located outside Ireland, in the United States. Approved returns are sent there, and the exact address is provided once your return is confirmed.
Return shipping is paid by the customer, unless the item arrived damaged, faulty or incorrect. In those cases we cover the full cost. You may also be responsible for any export or customs charges that apply to the return.
We recommend using a tracked service, as we cannot confirm receipt of returns sent without tracking. There is no restocking fee.
If you would prefer to avoid international return shipping costs, contact us before sending anything back. Depending on the item we may be able to offer an exchange, store credit or a partial refund without a return.
5. Exchanges
You can exchange an item for a different size or colour, subject to availability. Email us and we will arrange it. We accept exchanges on both faulty and non-faulty items.
6. Damaged, faulty or incorrect items
Please check your order on delivery. If an item is damaged, faulty or not what you ordered, email info@conormcneilly.com with clear photos of the issue. Once confirmed we cover all return and replacement costs.
7. Non-returnable items
For hygiene reasons we cannot accept returns on:
- underwear and swimwear where the hygiene seal has been removed
- items made or altered to your specification
- gift cards
If you are unsure whether your item is eligible, contact us before sending it back.
8. Your statutory right to cancel
Under the Consumer Rights Act 2022 you may cancel your order within 14 days of receiving it, without giving a reason. To do so, tell us clearly by email at info@conormcneilly.com before the 14 days are up.
You then have a further 14 days to send the goods back. The direct cost of returning the goods is yours, including where the return is sent to our warehouse outside Ireland. We refund you within 14 days of receiving the returned goods, including the standard delivery cost you originally paid.
9. Order cancellations before dispatch
You can cancel an order within 4 hours of placing it, provided it has not entered processing. Email us with your order number. This is separate from your statutory right to cancel described above.
10. Refunds
Once we receive and inspect your return we will email you to confirm whether the refund is approved.
Approved refunds are issued to the original payment method within 10 business days. Depending on your bank it may take a few further days to appear on your statement. If you have not seen it after 15 business days, contact us.
Where you exercise your statutory right to cancel under section 8, we refund within 14 days as required by law.
Contact
Email: info@conormcneilly.com Phone: +44 7882 732963
Monday to Friday: 9:00am to 8:00pm Irish time Saturday and Sunday: 10:00am to 8:00pm Irish time
We usually reply within 1 to 2 business days.
Business information
Company name: YA Commerce LLC Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States Website: conormcneilly.com
The questions worth answering
Everything you need to know before you place your order.
Every order ships at no extra cost.
If an item is not right for you, you can return it within 30 days.
All transactions are processed and protected securely.
Delivery across Ireland, tracked from dispatch to door.